Our commitments

This is a category II classified tourist office.

Belongs to the Offices de Tourisme de France® network and undertakes to:

  • Provide you with an easily accessible reception and information area.
  • Assist you with your tourism plans.
  • Offer you seating.
  • Provide you with free information about local tourist attractions.
  • Offer you free Wi-Fi access.
  • Display and disseminate information on opening times, in at least two foreign languages.
  • Be open at least 240 days a year including Saturdays and Sundays, in the tourist season and during events.
  • Reply to your messages all year round.
  • Provide a reception desk staffed by personnel speaking at least two foreign languages.
  • Provide visitor maps and guides in paper form.
  • Provide access to its trilingual website.
  • Disseminate tourist information in hard-copy form, translated into at least two foreign languages, with details about:
    •  all officially categorised visitor accommodation, listing (as a minimum) the establishment name, postal address, e-mail, website, telephone number, and classification level;
    • monuments and cultural, natural, or leisure attractions; this information may include admission or user fees, hours and periods during which they are open to the public, website, phone number, and postal address;
    • events and activities;
    • emergency telephone numbers.
  • Update its tourist information annually.
  • Display the emergency telephone numbers outside.
  • Present the entire, verified offer of visitor amenities, for its entire coverage area, for all customer categories.
  • Address your claims and/or complaints and assess your satisfaction.
  • Honour a quality control policy.
  • Have a visitor advisor on hand to guide you.
  • Ensure that the local tourism information provided is reliable and up-to-date.